Frequently Asked Questions

1. How long will it take for my order to arrive?

  • Shipping to Mexico: 7 to 21 business days.
  • International shipping: 14 to 28 business days.

Please note that delivery times may vary due to factors beyond our control, such as customs, transportation, or weather conditions.

2. How can I track my order?

After your order is processed, we will provide you with a tracking number as soon as possible.
You can check the status of your shipment directly on our page here .

3. Can I return a product if it doesn't fit or I don't like it?

Yes. We accept returns within 15 days of delivery.
To make a return:

  • Make sure the product is in new, unused condition and in its original packaging.
  • Contact our customer service team at atencion@lunasteps.com.mx to begin the process.
  • Please note that return shipping costs will be borne by the customer, unless the product is defective or due to an error on our part.

4. What sizes and measurements should I choose?

Our wide-toe shoes offer more room in the front of your foot, helping to keep your toes in their natural position.

We recommend checking our Size Guide before purchasing to ensure a perfect fit. If you're between sizes, it's generally recommended to choose the larger size for greater comfort.

5. Are Luna Steps shoes suitable for feet with bunions or sensitive toes?

Yes. Our wide-toe footwear is specifically designed for:

  • Reduce pressure on the big toe and forefoot.
  • Provide comfort even for feet with bunions or overlapping toes.
  • Promote the natural position of the feet during the day.

6. What payment methods do you accept?

We accept major secure payment methods:

  • Credit and debit cards (Visa, Mastercard, American Express)
  • Payments via digital platforms and secure transfers (PayPal, etc.)

7. What should I do if I receive a damaged or incorrect product?

If your order arrives damaged or incorrect:

  • Take a photo of the product and packaging.
  • Please send us the photos to [contact email] within 48 hours of delivery.
  • Our team will guide you through the steps for a replacement or refund.

8. Do you offer promotions or discounts?

Yes. We recommend subscribing to our newsletter and following us on social media to receive exclusive offers, new releases, and special discounts.

9. Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible at atencion@lunasteps.com.mx. We will try to assist you based on the processing status, but we cannot guarantee changes once the order has been shipped.

10. How can I contact customer service?

Our team is available to help you with: